An important notice to our community

Update: 18th February 2021

 

We are pleased to inform our customers that we are now open and trading as normal! As always we will be monitoring the latest guidance and advice from the Victorian Government to ensure we keep our customers, our staff and our community safe.

For your information, here is how our business is staying COVID-Safe:

 

Sales

Our Showrooms are open for everyone to visit. We will be wearing masks indoors, on test drives and outdoors (where we cannot distance more than 1.5m from others) – and we ask that our customers do the same. If you prefer to limit your movement within the community, our Sales team will still be available to you via phone, Messenger or Live Chat.

 

Service

Our Service Department is open for all logbook servicing and maintenance items.

We comply with strict COVID Safe protocols to ensure your safety and ours as you interact with our business. As such, we have implemented a completely contactless process for our Service customers, as we have been doing since early March 2020.

Our waiting room and shuttle bus services are available for you to use, however we please ask that you book the shuttle bus in advance as we are reducing the amount of people per run to stay within the guidelines our COVID Safe Plan.

For all questions in relation to Service, feel free to give us a call on 03 9753 1888 or send us an Instant Message via our website (at the bottom left of this page).

 

Parts

Our Parts Department is open as usual and adhering to strict COVID Safe guidelines while at work.

The Parts team will be supplying the genuine parts for your vehicles while it is in for service or maintenance in our workshop.

They will also be offering a contactless Click & Collect for parts that you require to buy from us at our Gilbert Park Drive parts warehouse. We will also still be able to supply parts and body panels to the various businesses within the area that rely on our parts to help their own customers.

 

Finance, Car Care and Administration

All other departments which include our Finance, Car Care and Administration teams are here and working as normal to operate and support the essential nature of our business. They will be doing so whilst adhering to all Victorian Government guidelines set for the lockdown.

If you have any Finance questions or need to chat to them upon purchasing a new or pre-owned vehicle, they will be available to provide their full service as they usually do.

Our Car Care team are still able to arrange the great products that keep you and your vehicle safe.

 

 

As we have adapted with the times, every team member will now also be available through Live Chat via our website, as well as via phone or email. Our team would love to hear from you so please reach out with anything that you need.

We still have our FAQ’s on this page for any other questions you may have. We are here for you – and we are as Customer Driven as ever!

Regards,
Cam Doidge and the entire team at Ferntree Gully Kia.

 

FAQs

1. Is the dealership still open, and am I allowed to leave my house to visit you?

Yes, we are open and you can visit us as normal.

Our Sales, Finance, Car Care and Administration teams are operating during standard business hours.

Our Service Department is open and operating for Logbook Servicing and Maintenance items. We are adhering to the strict COVID Guidelines while onsite which includes a business COVID Safe Plan.

If you need to purchase parts for your vehicle or business, we are operating a contactless Click & Collect process.

 

2. What if I am in a High-Risk category, do I have any other options?

Under these challenging times, our business takes the stance that if you’re in a High Risk category you should be staying home. Therefore, we have implemented processes during 2020 that stay available to you.

Purchasing and collecting a new or pre-owned vehicle can be done easily from the comfort of your own home, with payment options and delivery options being contactless.

If your vehicle visits our Service Department, your vehicle will be fully sanitised before being returned to you, and our service and sales staff are also adhering to strict hygiene practices whilst working on your vehicle as outlined a little further below. We can also arrange for your vehicle to be collected from home if you wish.

 

3. Will my 12 month roadside assistance subscription be extended or suspended?

No, your roadside assistance subscription will still expire 12 months from the date of purchase or from the date of your last service with us (when under Capped Price Service package).

 

4. Will my warranty be void if I do not get my vehicle serviced within the correct time/km intervals?

Manufacturer recommendations are to service your vehicle either by the time or kilometres (whichever occurs first) as stated in your vehicles service schedule.

As we have found ourselves in unique circumstances during 2020, we will work on a case-by-case basis for any warranty concerns. As our workshop is now open, please ensure you book your vehicle in as soon as possible if it is overdue to ensure any potential warranty concerns are mitigated.

We will still be available to answer questions surrounding your warranty and when you can next book your service, by giving us a call or sending us a Direct Message via our website.

 

5. Does the dealership have the parts on hand required to service my vehicle?

The manufacturers have no shortage of fast moving service parts. Special order parts however, may take a little longer to receive from international partners.

 

6. What safety measures are in place at the dealership with regards to the COVID-19 outbreak?

We are keeping a watchful eye on and adhering to the latest guidelines and advice from the Australian Government, the Victorian Government, local health authorities and the World Health Organisation.

We have acted on and implemented a COVID Safe Plan.

We also have the following practices in place to best protect our community and it is imperative that you help us abide by these new guidelines:

• Our showrooms and facilities are thoroughly cleaned each day.
• We now request all visitors to sign in via a QR Code or sign in sheet to aid contact tracing if required.
• If you visit our Service Department, we will request you stay in your vehicle upon your arrival to our Service Department and run through the service process with you in a contactless way.
• All vehicles will be sanitised – whether it be a loan vehicle or your vehicle.
• We are providing extra hand sanitiser and wipes around the business for use for both our staff and customers.
• We are practising social distancing and whilst we would love to shake hands with all of our customers, we will be refraining from this practice at this time.
• We have also implemented extra precautions in our service workshop. Customer vehicles have always been fitted with seat covers and floor mats for protection and we are now fitting disposable steering wheel covers as well.
• All service staff are wearing gloves and face masks.
• Interior areas of vehicles that come into contact with technicians are being sanitised with hospital grade disinfectant after the last road test, before being parked for collection.
• We will be providing customers with electronic invoices and paperwork where possible.
• All staff are exercising strict hand washing protocols and we ask that our customers do the same.