As we navigate through these challenging times, we wanted to let you know that we are still trading business as usual, and that we are still here and committed to supporting you.
That means that we are State Government approved to trade business via both our Showrooms and our Service Centre, and it also means that if you deem a trip to our Dealership necessary you are not prohibited from visiting us. We know better than most, the importance of regularly servicing your vehicle and so we are doing everything in our power to ensure a safe and hygienic environment for our entire community.
We have also compiled a list of frequently asked questions to hopefully address any concerns you may have around servicing your vehicle with us in the current climate. This list will be updated regularly as the situation progresses.
- Is the dealership still open, and am I allowed to leave my house to visit you?
2. What if I am in a High-Risk category, do I have any other options?
As we navigate through these challenging times, we wanted to let you know that we are still trading business as usual, and that we are still here and committed to supporting you.
That means that we are State Government approved to trade business via both our Showrooms and our Service Centre, and it also means that if you deem a trip to our Dealership necessary you are not prohibited from visiting us. We know better than most, the importance of regularly servicing your vehicle and so we are doing everything in our power to ensure a safe and hygienic environment for our entire community.
We have also compiled a list of frequently asked questions to hopefully address any concerns you may have around servicing your vehicle with us in the current climate. This list will be updated regularly as the situation progresses.
- Is the dealership still open, and am I allowed to leave my house to visit you?
2. What if I am in a High-Risk category, do I have any other options?
We have implemented the following practices in a bid to best protect our community and it is imperative that you help us abide by these new guidelines:
- We have implemented special cleaning practices in conjunction with our cleaning company. This “Special Response Surface Disinfection” process pays extra attention to frequently touched surfaces such as: door handles, desks, chairs, fridges and kettle handles, taps and toilet flushes.
- We are providing extra hand sanitiser and wipes around the business for use of both our staff and customers.
- We have reverted back to disposable coffee cups for the time being for our customers.
- We are practising social distancing and whilst we would love to shake hands with all of our customers, we will be refraining from this practice at this time.
- We have also implemented extra precautions in our service workshop. Customer vehicles have always been fitted with seat covers and floor mats for protection and we are now fitting disposable steering wheel covers as well.
- All service staff are wearing gloves and face masks.
- Interior areas of vehicles that come into contact with technicians are being sanitised with hospital grade disinfectant after the last road test, before being parked for collection.
- We are reducing the capacity of guests in our service reception area to adhere to the latest social distancing guidelines.
- We will be providing customers with electronic invoices and paperwork where possible.
- All staff are exercising strict hand washing protocols and we ask that our customers do the same.
Whilst this is a challenging time for all, we would like to again remind everyone that business is open as usual and we have implemented the above steps to ensure the safety of all those visiting our dealership.
That being said, if you would prefer to stay in the comfort of your own home, please know that we are more than happy to chat with you over the phone, or via text and that we are also able to facilitate contracts of sale online and over the phone. We can even organise to have your vehicle delivered to your house once it’s ready to go! Find out more about how we’re bringing the showroom to your living room here
Remember also, that you can make service bookings online and utilise our drop off/pick up service as well as pay for your service over the phone and receive email invoices to your inbox, reducing the need for personal interaction in the service centre.
Please give us a call to chat further about these processes.
We thank you for your continued support and understanding through this time.
Stay Healthy
The entire team at Ferntree Gully Kia