Update: 16th September 2020
As we continue to navigate the Melbourne Stage 4 COVID-19 restrictions, Cam and the Knox Mitsubishi team are as committed as ever to help reduce the spread of Coronavirus for the sake of our customers and our community.
Our business will continue to operate but ensure we stay within the guidelines that are set out by the Victorian Government, which enables us to be here for you in these challenging times. At this point of time, our business is operating as follows:
Sales
Our entire Sales department is open and available to you.
The only difference here is that they are working remotely – with our Showrooms closed. Our award-winning team will still be there for you as they always are to assist you with your next car.
If you purchase a car from us remotely (which is really easy!), the whole process offered is contactless Click and Collect – including the delivery of your new or pre-owned car.
If you are waiting on a new or pre-owned car from us that you’ve already purchased, the delivery process will also be via contactless Click and Collect.
Our Sales teams are available via phone, website Live Chat, Facebook Messenger or email.
Service
As of 16th September, our Service Department is open for log book servicing, scheduled servicing, maintenance and all other reasons that you would usually visit us for.
We comply with strict COVID Safe protocols to ensure your safety and ours as you interact with our business. As such, we have implemented a completely contactless process for our Service customers, as we have been doing since early March 2020.
We will also be more strict on your movements around our business while you are on-site, we ask you to wear a mask at all times and we will increase our offering of loan vehicles and vehicle collection services (within 5km of our business).
If your vehicle was due for a service during Stage 4 lockdown and you were unable to visit us, please get in touch straight away so we can get your vehicle maintained as soon as practical.
For all questions in relation to Service, feel free to give us a call on 03 9753 1888 or send us an Instant Message via our website (at the bottom left of this page).
Parts
Our Parts Department is staying open as usual and adhering to strict COVID Safe guidelines while at work.
The Parts team will be supplying the genuine parts for your vehicles while it is in for service or maintenance in our workshop.
They will also be offering a contactless Click & Collect for parts that you require to buy from us at our Gilbert Park Drive parts warehouse. We will also still be able to supply parts and body panels to the various businesses within the area that rely on our parts to help their own customers.
Finance, Car Care and Administration
All other departments which include our Finance, Car Care and Administration teams will still continue their amazing work – but remotely.
If you have any Finance questions or need to c...
Update: 16th September 2020
As we continue to navigate the Melbourne Stage 4 COVID-19 restrictions, Cam and the Knox Mitsubishi team are as committed as ever to help reduce the spread of Coronavirus for the sake of our customers and our community.
Our business will continue to operate but ensure we stay within the guidelines that are set out by the Victorian Government, which enables us to be here for you in these challenging times. At this point of time, our business is operating as follows:
Sales
Our entire Sales department is open and available to you.
The only difference here is that they are working remotely – with our Showrooms closed. Our award-winning team will still be there for you as they always are to assist you with your next car.
If you purchase a car from us remotely (which is really easy!), the whole process offered is contactless Click and Collect – including the delivery of your new or pre-owned car.
If you are waiting on a new or pre-owned car from us that you’ve already purchased, the delivery process will also be via contactless Click and Collect.
Our Sales teams are available via phone, website Live Chat, Facebook Messenger or email.
Service
As of 16th September, our Service Department is open for log book servicing, scheduled servicing, maintenance and all other reasons that you would usually visit us for.
We comply with strict COVID Safe protocols to ensure your safety and ours as you interact with our business. As such, we have implemented a completely contactless process for our Service customers, as we have been doing since early March 2020.
We will also be more strict on your movements around our business while you are on-site, we ask you to wear a mask at all times and we will increase our offering of loan vehicles and vehicle collection services (within 5km of our business).
If your vehicle was due for a service during Stage 4 lockdown and you were unable to visit us, please get in touch straight away so we can get your vehicle maintained as soon as practical.
For all questions in relation to Service, feel free to give us a call on 03 9753 1888 or send us an Instant Message via our website (at the bottom left of this page).
Parts
Our Parts Department is staying open as usual and adhering to strict COVID Safe guidelines while at work.
The Parts team will be supplying the genuine parts for your vehicles while it is in for service or maintenance in our workshop.
They will also be offering a contactless Click & Collect for parts that you require to buy from us at our Gilbert Park Drive parts warehouse. We will also still be able to supply parts and body panels to the various businesses within the area that rely on our parts to help their own customers.
Finance, Car Care and Administration
All other departments which include our Finance, Car Care and Administration teams will still continue their amazing work – but remotely.
If you have any Finance questions or need to chat to them upon purchasing a new or pre-owned vehicle, they will be available to provide their full service as they usually do.
Our Car Care team are still able to arrange the great products that keep you and your vehicle safe while working remotely. We’ve put together a video that highlights our products for you and our team will be there to answer all of your questions.
The rest of our Administration team are still operating to ensure everything that needs to happen for you will still happen!
Every team member will be available through Live Chat via our website, as well as via phone or email! Our team would love to hear from you so please reach out with anything that you need.
We still have our FAQ’s on this page for any other questions you may have. We are here for you – and we are as Customer Driven as ever!
Regards,
Cam Doidge and the entire team at Ferntree Gully Kia.
FAQs
- Is the dealership still open, and am I allowed to leave my house to visit you?
Yes, we are still open but depending on what you need us for will depend on if you can visit us.
Our Sales, Finance, Car Care and Administration teams are currently working remotely and as such will not be on-site for you to visit (but we have many other ways for you to reach them).
Our Service Department is open and operating for all of your Servicing and Maintenance needs. We are adhering to the strict Stage 4 COVID Guidelines while onsite which includes a business COVID Safe Plan.
If you need to purchase parts for your vehicle or business, we are operating a contactless Click & Collect process and as such you may visit us for the contactless pick up of your parts.
- What if I am in a High-Risk category, do I have any other options?
Under Stage 4 restrictions, the Government – and therefore our business – takes the stance that unless it is critical for you to be out and about you should be staying home. Therefore, we will treat every one of our customers as if they are in a High-Risk category to ensure we stop the spread of this virus.
Purchasing and collecting a new or pre-owned vehicle is still available and can be done easily from the comfort of your own home, with payment options and delivery options being contactless.
If your vehicle visits our Service Department, your vehicle will be fully sanitised before being returned to you, and our service and sales staff are also adhering to strict hygiene practices whilst working on your vehicle as outlined a little further below.
- Will my 12 month roadside assistance subscription be extended or suspended?
No, your roadside assistance subscription will still expire 12 months from the date of purchase or from the date of your last service with us (when under Capped Price Service package).
- Will my warranty be void if I do not get my vehicle serviced within the correct time/km intervals?
Manufacturer recommendations are to service your vehicle either by the time or kilometres (whichever occurs first) as stated in your vehicles service schedule.
As we find ourselves in unique circumstances surrounding a Stage 4 lockdown, we will work on a case-by-case basis for any warranty concerns. As our workshop is now able to operate during Stage 4, please ensure you book your vehicle in as soon as possible if it is overdue to ensure any potential warranty concerns are mitigated.
We will still be available to answer questions surrounding your warranty and when you can next book your service, by giving us a call or sending us a Direct Message via our website.
- Does the dealership have the parts on hand required to service my vehicle?
The manufacturers have no shortage of fast moving service parts. Special order parts however, may take a little longer to receive from international partners.
- What safety measures are in place at the dealership with regards to the COVID-19 outbreak?
We are keeping a watchful eye on and adhering to the latest guidelines and advice from the Australian Government, the Victorian Government, local health authorities and the World Health Organisation.
With the latest Stage 4 regulations, we have acted on and implemented a COVID Safe Plan.
We also have the following practices in place to best protect our community and it is imperative that you help us abide by these new guidelines:
- If you visit our Service Department, we will request you stay in your vehicle upon your arrival to our Service Department and run through as much of the service process with you in a contactless way.
- All vehicles will be sanitised – whether it be a loan vehicle or your vehicle.
- We are providing extra hand sanitiser and wipes around the business for use for both our staff and customers.
- We are practising social distancing and whilst we would love to shake hands with all of our customers, we will be refraining from this practice at this time.
- We have also implemented extra precautions in our service workshop. Customer vehicles have always been fitted with seat covers and floor mats for protection and we are now fitting disposable steering wheel covers as well.
- All service staff are wearing gloves and face masks.
- Interior areas of vehicles that come into contact with technicians are being sanitised with hospital grade disinfectant after the last road test, before being parked for collection.
- We have closed our Service Reception area and Waiting Area to adhere to the Stage 4 restrictions and guidelines.
- We will be providing customers with electronic invoices and paperwork where possible.
- All staff are exercising strict hand washing protocols and we ask that our customers do the same.
