After the recent announcement of the latest Metro Melbourne lockdown, the Ferntree Gully Kia team want our customers to know that we are still trading and committed to supporting you through the challenging times.

Whilst we all do our bit to reduce the spread of the virus, and stay home as much as possible once again, there are still times at which it is necessary to leave the home – like for getting your vehicle serviced or sourcing a new car for transportation – to ensure the safety of you and your family on the road.

We want to assure you that the State Government has deemed the motor industry an essential industry, and that if any individual deems a trip to a dealership necessary, they are not prohibited from doing so.

We have also continued our new processes in the showroom, to ensure that everyone has the ability to purchase their next dream car from the safety of their own home. You can find out more about how we are bringing our showroom to your living room at the link below.

Ferntree Gully Kia: Showroom to Living Room

Whilst this is a challenging time for all, we would like to again remind everyone that business is still open as usual and we have kept our implemented steps in place since mid-March to ensure the continued safety of all those visiting our dealership.
We look forward to seeing you soon. In the meantime, if you have any questions about what we are doing as a greater business to help stop the spread of COVID-19, feel free to read through our Frequently Asked Questions below. Otherwise, we are only a phone call or an instant message away!
Stay Healthy

Regards,
Cameron Doidge and the entire team at Ferntree Gully Kia

      1. Is the dealership still open, and am I allowed to leave my house to visit you? 

We have implemented the following practices in a bid to best protect our community and it is imperative that you help us abide by these new guidelines:

• We have implemented special cleaning practices in conjunction with our cleaning company. This “Special Response Surface Disinfection” process pays extra attention to frequently touched surfaces such as: door handles, desks, chairs, fridges and kettle handles, taps and toilet flushes.
• We are providing extra hand sanitiser and wipes around the business for use of both our staff and customers.
• We have reverted back to disposable coffee cups for the time being for our customers.
• We are practising social distancing and whilst we would love to shake hands with all of our customers, we will be refraining from this practice at this time.
• We have also implemented extra precautions in our service workshop. Customer vehicles have always been fitted with seat covers and floor mats for protection and we are now fitting disposable steering wheel covers as well.
• All service staff are wearing gloves and face masks.
• Interior areas of vehicles that come into contact with technicians are being sanitised with hospital grade disinfectant after the last road test, before being parked for collection.
• We are reducing the capacity of guests in our service reception area to adhere to the latest social distancing guidelines.
• We will be providing customers with electronic invoices and paperwork where possible.
• All staff are exercising strict hand washing protocols and we ask that our customers do the same.